How to Collect Data from Zendesk

This article will show you how to create a Metric or Report using a Zendesk report as a data source. It assumes that you have already established connectivity to your Zendesk server.

1. Provide basic information on Wizard (or Editor) - metric example

Provide basic information on Wizard (or Editor) - metric example

Provide the basic information required for creating a new metric:

  1. Specify this Metric's Measure.  If you do not see the measure that you want to use, scroll down to the bottom of the drop-down list and create  a new one by clicking Add New Measure
  2. Select the Measurement Interval that applies to your element
  3. Give the element a unique Name
  4. Optionally, assign a Category
  5. Click Next: define details to proceed with data collection

2. Full Editor displays the Data tab

  1. Select the Zendesk connection profile serving as a Data Source for this Metric
  2. Set the Data Collection Trigger which is going to initiate updating information in a Metric
  3. Construct a Plugin command that should list the data you would like to include into the Metric (manually of via the Visual Editor). Please note that Metrics represent time series data, so one of the columns should contain dates.
  4. Validate your Plug-in Command. If your statement is valid, the statement box is green; if there are any errors, the box is colored in red and errors will be explained in the field below.
  5. Collect Data and Enable and Publish

2.1. Example using the Visual Editor

Example using the Visual Editor

The Zendesk Query Builder is called by Visual Editor link

  1. Select Fields
  2. Enter Filters as needed
  3. Select any aggregation desired
  4. Optionally select Sort and Direction

Save your selection.

3. Metric will be displayed in viewer

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