Help & DocumentationFAQs FAQsWhy does my Chart show 'Information Not Available' ?

Why does my Chart show 'Information Not Available' ?

1. If you wish to remove the "Information Not Available" notation from a chart, you need to modify the element.

If you wish to remove the "Information Not Available" notation from a chart,  you need to modify the element.

1.1. You can access the Metric Editor from your Home Page via the Tile

You can access the Metric Editor from your Home Page via the Tile
  1. Click on the Edit Gear on the associated Tile

1.2. Or from the Home Page Preview

Or from the Home Page Preview

1.3. Or from the Metric Viewer

2. Locate the 'Expired If:' field in the Metric Calculation section of the Editor

  1. Simply set this field to flag when the element data actually will contain expired data.

3. In this example, we set 'Expired If:' to 4 years which will prevent this element from being expired at all (basically).

In this example, we set 'Expired If:' to 4 years which will prevent this element from being expired at all (basically).
  1. The system will indicate that you have selected an interval that is valid for your element's Measurement Interval (or not!)
  2. You must then Update the Chart or wait until next processing cycle for the 'Expiration Date' to be re-calculated.

4. Resulting Chart Image after "Save & Publish":

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