Cron is not running
One of the error boxes you may see on the Status Monitor page of your Metric Insights instance is the Cron box. This box is displayed when cron is not running on your Metric Insights server.
This article is not intended to be a specific step-by-step procedure; however, if the Status Monitor indicates that Cron is not running, you can use the information presented herein to guide you in investigating the problem.
IMPORTANT: If you complete the investigative process in this article and you are still not clear as to the nature of the problem or require additional assistance, contact Metric Insights at firstname.lastname@example.org