Upgrading a Remote Data Processor on Windows Servers

This article describes how to update a Remote Data Processor (RDP) that has already been installed on a Windows server.

1. Download RDP Installer

Access Admin > Collection & Storage > Remote Data Processors

The Remote Data Processors section lists all RDP profiles along with the Last Heartbeat Time (displays the last successful connection time of the RDP to the Metric Insights application).

  1. Access the previously created RDP profile
  2. [Download RDP Installer]

2. Extract ZIP File Contents and Launch RDP Installer

Access the directory where the ZIP file content was extracted > \data-processor directory

  1. Run installer.bat script as administrator

To perform this action you need to work as an Admin User on the Windows Machine where Remote Data Processor is to be installed or contact your System Administrator to proceed with the installation.

  1. Select installation directory or leave the default, then [Install]
    • NOTE: If you select a directory other than the one where the RDP has been initially installed, the old RDP data will persist in the initial directory and will not be deleted.
  2. [Yes]
  3. [Next]
  4. [Finish]

NOTE: If you encounter any problems with RDP after an upgrade, see Troubleshooting RDP.