Creating Domain

In Metric Insights, a Domain is an Object that helps Concierge decide when to use connected external resources, even if the User does not explicitly select them in the All Sources menu. Each Domain represents a general topic. When the User asks a question related to that topic, Concierge routes the request to the external resources linked to the corresponding Domain. A Domain can be linked to multiple external resources. Likewise, a single external resource can be linked to multiple Domains.

This article describes how to create a new Domain.

1. Create a New Domain

Access Admin > System > Domains and click [+ New Domain]

  1. Domain Name: Give the Domain a unique name.
  2. Domain Icon: Select an icon from the available gallery.
  3. Description: Add a description of the Domain. It will be displayed in a tooltip after hovering over the information icon of the Domain in the All Sources menu
  4. Concierge Instructions: Enter instructions for Concierge about how to use the Domain and in what occasions.
  5. Business / Technical Owner: Define the User that will be the Business and Technical Owners of the Domain. If it is left blank, the User who created the Domain will be assigned as its owner automatically.
  6. Make Domain Accessible to All Users: Define access to the Domain:
    • If this toggle switch is active, all Users can see the Domain in the All Sources menu.
    • If it is deactivated, only those Users who were given access to it, either via Category or directly, will be able to see it in the All Sources menu.
  7. [Save]

After saving the User is redirected to the Domain Editor.

2. Info Tab

  1. Associated Resources: By clicking [+ Associated Resource] the User can connect the Domain with the external resource. All connected resources are listed in this section.
  2. Suggested Prompts: By clicking [+ New Prompt] the User can add some sample questions that will be displayed in a tooltip after hovering over the information icon of the Domain in the All Sources menu.

3. Access & Ownership Tab

Groups or individual Power Users can be given Edit Access to the Domain here by clicking [+ Domain Edit Access to Group] or [+ Domain Edit Access to Power User].

4. Associated Elements Tab

To help Users refine their searches, Categories or Elements can be associated with a Domain. When a User selects a Domain that has associated Categories or Elements and submits a query, Concierge will search for answers within those associated Elements.