Concierge Sidebar Customization

The general look of the Concierge Sidebar can be customized to fit a company's needs and style. This article describes where the different aspects of the Concierge Sidebar can be changed.

Access Admin > System > Concierge Setup and open the Customize tab

  1. Welcome graphic: Select a picture that will be shown on the Sidebar above the greeting.
    • Clicking the [Change Icon] button opens a Select Icon window where the Admin can select an icon from the list or upload a picture from the PC. The image has to be a PNG or GIF file with transparent background.
  2. Bot icon: Select the icon that will represent Concierge on the button (either on the Title Bar or as a Floating Button in the lower right corner of the page) and in chat.
    • Clicking the [Change Icon] button opens a Select Icon window where the Admin can select an icon from the list or upload a picture from the PC. The image has to be a PNG or GIF file with transparent background.
  3. Title: The title you provide in this field will be shown on the Sidebar under the welcome image.
  4. Description: Provide description of the Concierge service that Users will see on the Sidebar.
    • Use HTML elements for text formatting.
  5. Number of Results to Show on Concierge Panel: Select how many results are shown to the User's query. It is also possible to redirect the User directly to the Global Search page.
  6. Start a new chat: Define how long will Concierge save the previous queries the User made and answers to them.
  7. Display Concierge as: Select where the Concierge Sidebar button will be shown, on the Title Bar or as a Floating Button in the lower right corner of the page.
  8. Suggested Prompts: Add relevant question examples by clicking [+ Add Prompt]. They are shown on the Sidebar above the query text field.

After customizing the Concierge Sidebar appearance, don't forget to [Save] the changes.