Track Content Engagement Counts

Metric Insights allows users to understand how their organization interacts with the content by displaying  Engagement counts on Tiles, Tile Previews, Element Viewers, and the Element list.

By default, Engagement counts are comprised of the combination of views logged from desktop, mobile, and emails within the last 60 days. This duration factor can be configured under System Variables.

NOTES:

  1. The information on element views by user is stored in dashboard_element_view_log_detail table of the dashboard database. Whenever a user opens the element viewer (the element is set to be opened in viewer), the information is recorded to the table. Beginning v7, whenever the user clicks on the element name in the preview and opens the report in a new tab, the user view is also logged.
    • The table update frequency is controlled by the ELEMENT_VIEW_LOG_FREQ_TIME_SEC System Variable with the default value of 900 seconds.
    • A user view is logged regardless of whether the user has access to the content in the iframe. The best practice is to grant element access only to the users who have access to the underlying content.
    • User view is not logged when the user clicks the button in the element viewer to open the report in the BI tool in a new tab.
  2. Table search_item_clicked displays the items from the search results that the user has opened.
  3. Table recent_item  shows recently viewed items from the user's suggestions.
  4. Table portal_page_view displays information specific to custom Portal Pages and does not include the main catalog home page.

1. Configure the System Variable

Access Admin > System > System Variables

  1. Find the ENGAGEMENT_COUNT_TIME_WINDOW variable by filtering on "engagement"
    • The variable defines the window of time (in days) to be used when calculating the Engagement counts displayed on Tile Previews and Element Viewers.  The default value is 60 days.
  2. Click the Edit icon on the rightmost side of the row with the Variable to change the Variable
  3. Enter your value and [Save]
  4. [✓Commit Changes]

2. Locations of Engagement Count Displays

2.1. Tile Hover Popups

2.2. Tile Previews

2.3. Element Viewers

2.4. Element List Page