Elements with Errors

One of the error boxes you may see on the Status Monitor page of your Metric Insights instance is the Elements with Errors box. This box informs you how many of your Elements are throwing errors during data collection.

This article is not intended to be a specific step-by-step procedure; however, if the Status Monitor indicates that you have Elements with Errors, you can use the information presented herein to guide you in investigating the problem.

IMPORTANT: If you complete the investigative process in this article and you are still not clear as to the nature of the problem or require additional assistance, contact Metric Insights at [email protected].

NOTE: The format of the Status Monitor is slightly different in Version 6.

1. Review Status Overview

Access Admin > Status Monitor

  1. If you find a similar message, there is something wrong with the Element definition that is not allowing Metric Insights to collect data for an Element.

2. Check Elements with Errors Table

Access the Errors & Logs Tab

  1. Review the Error column display of the error message and fetch command

3. Analyze SQL/Fetch Command Error

Access an Element with an Error

  1. Validate your statement/command. Pay attention to the validation error box and fix the syntax if required.

4. Investigate Connectivity Error

Access a Plugin Data Source that has Elements with errors

  1. Test Connection to confirm connectivity to your Data Source

4.1. Check Remote Connection

  1. Under Remote Processors:
    • if the RDP is inactive and the heartbeat is more than 2 minutes old, then it is not working properly.
    • if the RDP is active and has an active heartbeat, it might still have problems, but further investigation will be needed.

Refer to these articles for more information.