Overdue Trigger
One of the error boxes on the Status Monitor page is the Overdue Triggers box. It let the Administrator know that one or more Data Collection Triggers has not finished working when it was expected.
This article describes how to check the overdue Triggers to understand what can be wrong with it.
If the nature of the problem is still unclear after checking everything, contact Metric Insights at [email protected].
1. Status Overview Error
Click the See details link to open the Overdue Triggers popup window.
Click the Trigger's Active Name link to open the Trigger Editor.
2. Review Settings
Open the Dependencies tab.
Make sure that all Trigger Dependencies and Data Dependencies have been met if there are any.
For more information on the topic, check the Establish Dependencies Between Triggers and Create Data Dependency articles.
3. Review Trigger History
Open the Recent Runs tab.
Review the Trigger Run History grid to see how long it has been since this trigger ran. You can check more details by clicking Details link.
4. Check External Trigger
Open the Configuration tab.
If the "External Trigger" option is selected in Data collection based on field, the reasons for trigger not working correctly may be in the external source.