How to track users clicking on links from emails
New in Release 6.2 is a more detailed Burst tracking system, see Burst Tracking
I want to know when a user clicks on a link from a Metric Insights email and logs into my third-party application like Tableau or QlikView. How do I do that? In version 3.2 and newer, when you click on a link from a Metric Insights email we log your user ID, time, and element (among other items) in our database. This is logged even when users click on a link to an external application.
Tracking is enabled by default.
- If you want to turn tracking off set this parameter in Config Variables to 'N'
- And Commit Changes
Where data is the stored?
The data is stored in the 'dashboard_element_view_log_detail' table in the 'dashboard' database.
You can then build metrics and report using the table. For example, to get this sample above use:
select username,name,e. element_id, view_time from dashboard_element e, user u, dashboard_element_view_log_detail d where u.user_id=d.user_id and e.element_id=d.element_id
Note: we capture unique clicks on an element restarting every 15 minutes. For example, if I click on a link from an email twice within 15 minutes, we only record it as once. If you click on it after 15 minutes it is recorded again.