MCP Server Integration with Concierge

Metric Insights supports AI chatbot and agent integration through the Model Content Protocol (MCP). This feature allows access to Conversational Analytic and other AI-powered tools directly within Concierge, so Users can ask natural language questions about data.

NOTE: This functionality is available for Metric Insights instances of version 7.1.1 and further.

MCP Servers Requirements

Any MCP Server that meets the following requirements can be set up as an external resource for Concierge:

  • Transport Protocols: It must support Server-Sent Events (SSE) or other streamable HTTP transports as specified in the MCP Transport Specification.
  • Authentication: Only one authentication method is supported: providing the authentication token via an HTTP header.

Concierge supports MCP for all different LLM APIs. It does not rely on vendor-specific MCP implementations in the LLM APIs.

NOTE: For more information about MCP Server implementation, contact Metric Insights support team.

Metric Insights Implementation

The external tools selector can be enabled on the Customize tab of the Concierge Setup page. It adds the [+All Sources] button on the bottom of the Concierge sidebar that allows Users to choose what Source to address the query to.

The chosen external tool is shown as an icon near the Concierge icon, in the Source field and as a tag on the bottom of the Concierge sidebar.

Clicking Expand opens the query result in a separate window.