Concierge Feedback Collection (v7.1.1+)

Users who interact with Concierge can leave their positive/negative feedback on the answers it provides by clicking the thumbs up/down icons. Optionally, feedback can be collected for assessment and analysis.

This article describes how the User can leave a feedback and how Administrators can collect that feedback to improve the service.

1. Leaving Feedback

Open Concierge sidebar and make a query.

Hover over the answer to see the thumbs up / down icons. Click one of the icons, leave feedback and click [Submit].

2. Reviewing Feedback

Concierge collects feedback automatically into the database. To be able to see and analyze it the Administrator has to create a Dataset for it.

2.1. Create a Dataset

To create a Dataset follow the Create a Dataset article but make sure to configure the Data tab properly.

  1. Data Source: Select a "Dashboard DB" option from the dropdown menu.
  2. Query: Type select * from concierge_feedback into the SQL query field.
  3. [Validate]
  4. [View]

2.2. Check the Feedback

In the Dataset Viewer the Admin can see the rows of the table that contains feedback.

To send this table to someone the Admin can create a Dataset Report out of it.