Obtaining Credentials for Zendesk Plugin (prior to v6.2.3)
To be able to collect data, your Zendesk plugin will require the following credentials:
- Zendesk Domain
- Security Token
NOTE: While Domain name is accessible to All Zendesk Users, you must be an Admin to obtain the Token
Login to your Zendesk Account as Admin
- Domain: your Zendesk domain identifier can be obtained from the account's URL: https://[yoursubdomain].zendesk.com
API Token: API Tokens are used as part of authentication; you can use the Token that has already been generated for your account or create a new one
- Access the Token configuration page via Admin (gear) icon > Channels > API > Settings tab
- For more information, go to Generating a new Token
Both User Domain and the API Token are necessary to configure the Required Parameters for the Zendesk Plugin.
After getting User authentication credentials, you can proceed to creating a connection profile with Zendesk via the Metric Insights UI.