Create External Report from ServiceNow
This article details how to build an External Report in Metric Insights that is linked to a Report on the ServiceNow server.
PREREQUISITES:
- Established connectivity to ServiceNow
- Created ServiceNow Dataset
1. Access New > External Report > ServiceNow
- Give a descriptive Name to the External Report
- Specify Category where External Report will be placed
- Define whether content has to be updated manually or automatically
- For "Automatically Collected", specify Report Image Trigger
- Choose Plugin Connection Profile
- Select Report (Object) that will be used for External Report
- [Next: Define Details]
2. Configuration Tab: Specify Display Settings
-
Show Report in defaults to "External Webpage".
- For "Viewer", select "In iframe" or "As static image" option